Hinterland Herb Co. – Worst Customer Service Ever – Avoid this Company

It has come to my attention via my good friend of mine, that a U.S. company called Hinterland Herb Co. have behaved in a truly unbelievable way, after being contacted by her about wishing to buy their organic catnip from their Etsy shop.

When being told the rather steep price of their product, my friend said that she could buy organic catnip from Amazon for a fraction of the price they quoted. After that, Hinterland Herb got really nasty, calling her “cheap” and saying “if your cat chokes and dies on the sawdust they add as filler, or ingests some of the toxic pesticides that is often present on the cheap junk, rest assured in knowing that it is only $40 or so to get a new cat. Good that you saved a few bucks.“, followed by calling her “a lying cat murderer“!

Read the Full Conversation HERE (.pdf 97kb)

This is totally unbelievable and any company treating potential or existing customers like that should be reported and avoided at all cost!

My friend did some research on the company and could not even find a full address where they are based, nor a phone number, which makes one wonder how legit these people really are. But at least she found the name of the owner is Larry Peters.

Well, Larry… I think you either owe my friend (and whichever other customers you have insulted with your disgusting behaviour) an apology, or you should simply stop trading altogether.  Any company who wants to stay in business, simply does not say nasty things like this to their customers! It’s a sure fire way to shut you down, because know that word gets round very quickly on the internet and social media these days…